Terms & Conditions

The following are the terms and conditions which govern any contract of sale and purchase of items through the Alpacarama website. Please read them carefully. They do not affect your statutory rights.

Important: Please read carefully before proceeding with your purchase.

“Product” means the Products advertised for sale on the Website.

“Website” means the website owned by Alpacarama Pty Ltd.

“You” and “your” are references to persons purchasing Product.

The Alpacarama Online Store (“Alpacarama”) is operated by Synnot Wilkinson Pty Ltd, 172 Coach Rd, Strathbogie VIC 3666.

A legally binding contract is created between Alpacarama (“us”, “we”) and you when we receive your order and payment and we send you a confirmation e-mail to the address you provide to us when placing your order.

All orders are subject to acceptance and product availability. If a product you have ordered is unavailable for any reason we will contact you to let you know when it will be available if you are interested in a substitute.  If this does not suit we will happily refund your order. We will not be liable for disappointment or other losses suffered due to product unavailability.

You must be at least 18 years of age to order goods through Alpacarama.

All prices on our website are inclusive of GST when shipped within Australia. All International purchases (orders shipped outside Australia) will not be charged GST. You will be told the total price of all the goods you are purchasing, including packing and delivery charges, before your order is confirmed. Alpacarama is an Australian business and that all transactions will be billed in Australian dollars.

Alpacarama reserves the right to accept or reject in its absolute discretion any orders which may be received by it for any reason including, without limitation, the unavailability of any Product, an error in the price or the Product description on the Alpacarama website, or an error in an order made by you.

Your goods will be delivered in accordance with the preference you state on your order (either as the ordered items become available or all items as one delivery) to the address you give when placing your order.

It should be noted that the Products for sale on the Alpacarama website are handmade and one-off or in limited quantities.  If the Product or quantity you wish to purchase is not in stock, it may be unavailable, in which case we will contact you to offer a similar Product, or may need to be custom made for you.  We are more than happy to do this, but it will take time to do so, depending on current orders.   For custom orders such as rugs and cushions delivery time is indicated in the description for that Product.  We will notify you by e-mail of our expected delivery date. If you do not agree with this you may cancel your order and receive a refund to the value of the goods you have not received.

Our responsibility for everything other than damage to the goods caused by our negligence ends from the time we first attempt to deliver them to you. We will not be liable for any losses, costs, damages, charges, or expenses caused by any delay or failure of delivery of the goods.

If you notify us for one of the reasons given under clause 9 of these Terms and Conditions our only obligation will be to refund to you the amount paid by you for the goods in question. We will not be liable to you for any indirect or consequential loss or damage arising in any way and we will have no liability to pay you any money by way of compensation other than to refund to you the amount paid for the goods.

We retain ownership of the goods until we have received payment from you in full. All credit and charge card holders are subject to validation checks and authorisation from the card issuer. If we do not receive authorisation we will not deliver your goods and will not be liable to you for delay or non-delivery.

We shall have no liability to you for any failure to deliver the goods you have ordered or any delay in doing so or for any damage or defect to goods delivered by any event or circumstances beyond our reasonable control.

If we elect not to enforce or to delay enforcement of any part of these Terms and Conditions of Sale it will not affect our right to enforce the rest of these Terms and Conditions.

The Contract between us shall be the entire Agreement relating to the purchase of goods through Alpacarama and shall be governed by Australian law and subject to the exclusive jurisdiction of the Courts of Australia. If any provision is held to be not legally enforceable it shall not effect the remainder of the Contract.

We may change these Terms and Conditions at any time. You are advised to print and keep safe these Terms and Conditions.

A Receipt will be issued upon receipt of payment. This will be emailed to your specified email address.